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PRODUCT NOTICE 2018-09-001: Firmware Update Required for Trusted T8111C

This Product Notice informs customers of a required firmware update for Trusted® T8111C TMR Processor Modules shipped with firmware release O10. Customers are advised to update to firmware version O11 or later. Details, including corrective actions, may be found on the Rockwell Automation Knowledgebase Article ID 1075973. Contact the Rockwell Automation Product Safety Group at productsafety@ra.rockwell.com.

 

Product Notice 2018-09-001 - Firmware Update Required for Trusted T8111C (201809001)

his Product Notice informs you that a firmware update is required for Trusted® T8111C Conformal Coated TMR Processor Modules shipped with firmware version O10. Customers are advised to update to version O11 or later.

PRODUCT IDENTIFICATION

The affected product is firmware version O10 as shipped with the Trusted T8111C Conformal Coated TMR Processor Module. Affected product was shipped starting in July 2018 and may be identified by the hardware and software issue information printed on the product nameplate.

Important – T8111C product hardware is not affected by this notification.

For opened product, the product identification information can be found on the product nameplate. The catalog number will be in the upper right corner and the firmware number will be the combination of the H/W Issue and the S/W Issue information. In the example shown below, the catalog number is T8111C and the firmware version is the combination of the H/W Issue N and the S/W Issue 9, or N9. While N9 is also affected, it was not delivered to customers and is shown here as an example only.

https://images.rakb.link/1075972/productnameplate_corrected.jpg

For unopened product, the product identification information can be found on the product carton label. The catalog number will be in the CAT field and the firmware version will be in the VER field. In the example shown below, the catalog number is T8111C and the firmware version is N9. While N9 is also affected, it was not delivered to customers and is shown here as an example only.

https://images.rakb.link/1075972/factoryseal_corrected.jpg

DESCRIPTION

A change is required to firmware release O10 for the Trusted T8111C processor. After further review with TUV, it has been determined with firmware release O10 that the threshold for residual bit error rate (RBER) detection must be changed. The RBER detection threshold has been addressed in firmware release O11.

Important – T8111C product hardware is not affected by this notification.

TEMPORARY WORKAROUNDS

No workaround has been identified. Follow the actions in the Correction section that follows.

CORRECTION

Correction requires upgrading product firmware to version O11 or later. Rockwell Automation expects to receive TUV certification for firmware release O11 by the end of September 2018 and will post the updated firmware to the Rockwell Automation Product Compatibility and Download Center (PCDC) at that time. This Rockwell Automation Knowledgebase Article will be updated when firmware has been released to the PCDC.

Firmware can be field upgraded. If you are unable to upgrade your product firmware or require additional assistance, contact Rockwell Automation Technical Support or your system provider and reference this Product Notice PN 2018-09-001.

REQUESTED CUSTOMER ACTION

Rockwell Automation requests you take the following actions:

  • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
  • Rockwell Automation will ensure firmware correcting this anomaly is available for download for a minimum of 18 months from the initial publication of this Product Notice.
  • Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
  • If you need additional assistance, please contact your CBT or Rockwell Automation Technical Support. See Appendix A for local Rockwell Automation Technical Support telephone numbers. Customers without TechConnect support contracts should reference this Product Notice PN 2018-09-001 when calling.
  • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.

 

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